How Will My Order Be Delivered

Garden Tractors: All lawn and garden tractors are delivered either on a wooden pallet or on/in a metal stillage. They will be delivered by a lorry with a tail lift facility to enable unloading. Please let us know if access might be a problem for a vehicle of 7.5 tonnes or greater (see below). It is your responsibility to dispose of the packaging. We normally dispatch garden tractors that we have in stock within 7 working days on a 2-3 day service. We will let you know if this timescale is to be significantly different, for example at particularly busy times of the year or if the product that you have ordered is currently out of stock.

Other products: Smaller products are delivered boxed by FedEx using Ford Transit sized vehicles. We endeavour to dispatch goods that we have in stock within 3 working days using an overnight service.  

IMPORTANT NOTICE REGARDING ACCESS FOR DELIVERIES

It is your responsibility to let us know if there might be any access problems for vehicles delivering the products that you have ordered.  Particularly when lawn and garden tractors are ordered, lorries fitted with tail lifts will be used.  Narrow lanes, low or overhanging trees, narrow entrances or the lack of a turning area are all examples of possible access problems.  Any alternative or extra delivery arrangements that might need to be made will be at your cost.

DELIVERY TIMES

Deliveries are usually made on working days only unless by prior arrangement. Please call us for more information and pricing regarding Saturday or timed deliveries.

SIGNING FOR DELIVERIES

It is strongly recommended that all packages are inspected in front of the delivery driver prior to signing for them "in good condition". Where this is not possible, it is suggested that goods are signed for as "unchecked" or "damaged" otherwise claims against our carriers for goods damaged in transit are unlikely to be sucessful.