How Will My Order Be Delivered?
Please note during current times due to high volumes of orders and demand of certain machines, deliveries can take longer to be received then usual. Below is our usual expectations under normal operating conditions.
Lawnmowers and other smaller products
Smaller products are delivered boxed using Transit sized vehicles. We endeavour to dispatch goods that we have in stock within 3 working days using an overnight service, although couriers do not guarantee next day deliveries to residential addresses or addresses in Scotland. We will let you know if delivery is likely to take longer than this.
Personal handover products
All Countax tractors, Toro zero turns mowers and John Deere products are delivered personally by one of our staff enabling a machine handover to take place in accordance with the manufacturers guidelines. We will deliver locally from one of our depots in Winchester, Windlesham or Liss. Deliveries to other locations might be possible by arrangement. Please contact us to discuss this.
All other garden tractors
All other lawn and garden tractors are delivered either on a wooden pallet or on/in a metal stillage. They will be delivered by a lorry with a tail lift facility to enable easy unloading. Please let us know if access might be a problem for a vehicle of 7.5 tonnes or greater (see below). It is your responsibility to dispose of the packaging. We normally dispatch garden tractors that we have in stock within 7 working days on a 2-3 day service. We will let you know if this timescale is to be significantly different.
PLEASE NOTE DUE TO HIGH DEMAND TRACTORS ARE TAKING LONGER TO BE DISPATCHED. WE WILL CONTACT YOU TO SCHEDULE YOUR DELIVERY ONCE THE MACHINE HAS HAD ITS PDI.
Important notice regarding access for deliveries
It is your responsibility to let us know if there might be any access problems for vehicles delivering the products that you have ordered. Particularly when lawn and garden tractors are ordered, lorries fitted with tail lifts will be used. Narrow lanes, low or overhanging trees, narrow entrances or the lack of a turning area are all examples of possible access problems. Any alternative or extra delivery arrangements that might need to be made could be at your cost.
Deliveries are usually made on working days only.
Signing for deliveries
It is strongly recommended that all packages are inspected in front of the delivery driver prior to signing for them "in good condition". Where this is not possible, it is suggested that goods are signed for as "unchecked" or "damaged" otherwise claims against our carriers for goods damaged in transit are unlikely to be successful.